I haven't received my order yet
Depending on the product, orders ship within 24 to 48 hours or within 7 to 10 business days (the time is shown on each product page). Your tracking link is emailed to you as soon as your order ships. If your parcel is stuck or late, write to us through the contact form with your order number.
My item is damaged or it's the wrong one
Write to us through the contact form (topic "Damaged or wrong item") with your order number and photos. We'll send you the right item or refund you, at our expense.
An item is missing from my order
Write to us through the contact form with your order number, we'll look into it right away.
I want to return an item
You have 14 days after delivery to return an item that is unworn, unwashed, with its tags and in its original packaging. We don't do direct exchanges: return the item for a refund, then place a new order. All the steps are in our return policy.
A product is out of stock
We don't announce restock dates in advance. Turn on the back-in-stock alert on the product page to be notified as soon as it's back.
Another question?
Write to us through the contact form: narcissique-store.com/pages/contact. We reply by email within 48 business hours.
